Shipping policy

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Shipping Policy

Last updated: 3 August 2026

This Shipping Policy explains how Raaya Living dispatches and delivers orders placed through our website.

Order Processing

In-stock standard products are usually prepared for dispatch within 1-3 business days after order confirmation and payment verification.

Personalised, embroidered, made-to-order, custom and bulk products may require additional processing time. The applicable timeline will be shown at checkout, on the product page or confirmed separately by our team.

Delivery Timelines

Estimated delivery timelines are provided as guidance and may vary depending on delivery location, courier serviceability, public holidays, weather conditions, operational delays and other factors outside our control.

Once an order is handed over to the courier, delivery timelines depend on the logistics partner.

Shipping Charges

Shipping charges, if applicable, will be shown at checkout before payment.

Free shipping offers, minimum order thresholds or promotional shipping rates may be changed or withdrawn from time to time.

Tracking

Once your order is dispatched, tracking details will be shared through the email address or phone number provided at checkout.

Tracking information may take several hours to update after the courier receives the shipment.

Delivery Address

Please provide a complete and accurate delivery address, including PIN code, phone number and any relevant landmark or delivery instruction.

Raaya Living is not responsible for delays or failed delivery caused by incorrect, incomplete or unreachable address details provided by the customer.

Delivery Attempts

Courier partners may attempt delivery according to their service process. If delivery fails because the customer is unavailable, unreachable or provides incorrect information, the order may be returned to us.

Additional shipping charges may apply for re-dispatch.

Damaged, Incorrect or Missing Items

Please inspect the parcel at delivery. For damaged, incorrect or missing-item claims, contact us within 48 hours of delivery with your order number, product photos, packaging photos and an unboxing video where available.

Claims reported after 48 hours may be difficult to verify.

Personalised and Bulk Orders

Personalised, embroidered, custom, made-to-order and bulk orders may follow separate dispatch timelines based on approval, production and packing requirements.

These timelines will be confirmed during checkout, quotation or order confirmation.

International Shipping

International shipping, if available, may be quoted separately and may be subject to customs duties, taxes, import charges, local regulations and additional delivery timelines.

The customer is responsible for any applicable customs duties, import taxes or local charges unless otherwise agreed in writing.

Contact

For shipping questions, contact us with your order number:

contact@vtitowels.com