Shipping & Returns

Shipping & returns

Clear delivery expectations and a fair review process.

Delivery and return guidance for standard, personalised and made-to-order products.

Dispatch and delivery

In-stock standard products are usually prepared for dispatch within 1-3 business days. Personalised, made-to-order and bulk products follow the lead time confirmed at checkout or quotation.

Estimated delivery windows are shown as guidance and can vary by serviceability, weather, public holidays and carrier delays.

Tracking

Once dispatched, tracking details should be sent to the customer's registered email or phone number. Tracking may take several hours to update after handover to the carrier.

Check the parcel on delivery

Record an unboxing video for damaged, incorrect or missing-item claims. Contact support within 48 hours of delivery with the order reference, photos and video so the team can review the issue.

Return eligibility

Unused, unwashed standard products may be considered for return within 7 days of delivery when they retain original packaging, tags and hygiene condition. Products that have been washed, used, altered or returned incomplete cannot be accepted.

Personalised and made-to-order items

Personalised, embroidered, monogrammed, custom-colour, custom-size and bulk items are not returnable for change of mind. They remain eligible for review if the supplied item materially differs from the approved specification or has a verified manufacturing defect.

Refunds and replacements

Approved refunds should be issued to the original payment method within 5-10 business days after inspection. Bank processing time may vary. Where appropriate, the team may offer a replacement, repair, store credit or refund.

Need help? Contact support with your order reference before sending any product back.