Help

Help centre

Answers before and after you order.

Find guidance on choosing products, personalisation, shipping, returns, care and bulk enquiries.

Shipping and returns

Dispatch, tracking, delivery checks and return eligibility.

Product care

Washing, drying, absorbency and shrinkage guidance.

My account

Saved products, account details and future order history.

Personalisation

Name, initials, colour, embroidery and preview guidance.

Bulk orders

Specification-led enquiries for hospitality, gifting and retail.

Contact support

Reach the Raaya Living team for product or order assistance.

Frequently asked

Product-specific size, material, colour and care information appears on each product page. Final policies and service levels should be confirmed before the store goes live.

How do I choose the right towel?

Compare intended use, dimensions, cotton construction and GSM. Medium-weight cotton terry is practical for everyday use; heavier towels feel more plush but take longer to dry.

Are queen and king bedsheets priced separately?

Yes. Queen and king versions are separate listings, so the price displayed matches the chosen bed size.

Can I personalise a towel?

Selected products support names, initials or logos. The preview is indicative; feasibility, placement and lead time depend on the order.

Where are hotel and spa towels?

Hospitality textiles are separate from beach towels and are available through the Hospitality collection and Bulk Orders page.