Refund policy

Return and Refund Policy

Last updated: 3 August 2026

We want every Raaya Living order to reach you in good condition and match the product or specification confirmed at the time of purchase. Please read the policy below before placing an order.

Return Eligibility

Unused, unwashed standard products may be considered for return within 7 days of delivery if they are returned with original packaging, tags, invoice/order reference and in hygienic, resaleable condition.

Products that have been washed, used, altered, damaged after delivery, returned incomplete, or returned without original packaging/tags cannot be accepted.

Personalised, Custom and Bulk Orders

Personalised, embroidered, monogrammed, custom-colour, custom-size, made-to-order and bulk products are not returnable for change of mind.

These products remain eligible for review if the supplied item materially differs from the approved specification or has a verified manufacturing defect.

Damaged, Incorrect or Missing Items

Please check your parcel at the time of delivery. For damaged, incorrect or missing-item claims, contact us within 48 hours of delivery with:

- Order number
- Photos of the product and packaging
- Unboxing video, where available
- Clear description of the issue

Claims reported after 48 hours may be difficult to verify and may not be accepted.

How to Request a Return

Before sending any product back, contact Raaya Living support with your order reference and reason for return. We will review the request and share the next steps if the return is approved.

Products sent back without approval may not be accepted.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5-10 business days after inspection. Bank or payment-provider processing time may vary.

Depending on the issue, we may offer a replacement, repair, store credit or refund.

Shipping Charges

Original shipping charges, cash-on-delivery charges and return shipping charges may be non-refundable unless the return is due to an approved product defect, incorrect item or fulfilment error.

Contact

For return or refund requests, contact us with your order number at:

contact@vtitowels.com